Review and manage orders
Order page displays list of orders online with current status.
The list of orders displays orders according to the user permissions by legals and stores, see order details and can arrange one of the columns.
Sort list of orders by filters:
– Period of time
– Current status
– Channel
– Store / region of store
For find specified order you can use the order ID, email or phone number in Search field.
All orders group by pages with 15 orders on each. Surf on pages to see all sorted orders. Click on the Refresh button to update list of orders.
Order statuses
The Order status displays current status which might be change during time based on order changes.
- Pending – this status for online orders only and it’s means that order is not shipped or not pick-up.
- Completed – this means that customer receives the goods, after that we payout to your and loan for your customers activated.
- Cancel – you can cancel orders as long as they haven’t been Completed. Completed orders can’t be canceled and should be refunded.
- Return – if order is fully refunded for the full cost of it.
Export list of orders
In the orders section, you can quickly upload information on your orders with current statuses by xlsx file. Please note orders will be uploaded in accordance with the filters you have set.
Downloaded file contained follow data:
| Column name | Example | Description |
| Order date | 01.01.2022 | Date then order created |
| Order ID | 1597276 | Mokka order number |
| Offline Barcode / Online order ID | 2423434234 | Merchant order number |
| Captured amount | 339,99 | The total amount of the order from the merchant |
| Status | Pending | Mokka order status |
| Customer email | janek23@wp.pl | That info filled in Offline Mokka APP by Sales or filled online in Mokka widget by customer |
| Customer phone | 606606606 | |
| Zone | RO/PL/RU | Depends by selected country in Offline Mokka APP or online API settings |
| Store name | Reserved | Store name which provided by Merchant to Mokka |
| Store ID (by merchant side) | store ID in the Merchant system | ID send by API only for online stores |
| Store address | Store name provided by Merchant to Mokka | |
| Merchant brand | brand name | Merchant brand provided by Merchant to Mokka |
| Sales person ID | by merchant system | Store name which provide by Merchant to Mokka |
| Sales person name | Filled in the Merchant cabinet | |
| Customer registration kind | online | Type of checkout channel |
Process refunds
You can make a refund only after the order status changes to Completed.
The interface of refunds depends by provide the item information:
- if the store provide items information, you will have an interface with a refund of the free amount of no more than the order amount (mostly online orders),
- if the store don’t provide items information, you can select the necessary items and return the amount for them, as well as you can change this amount manually
For synchronizing order statuses between Mokka and your Order management system use refunds via API or Merchant app in standard cases. Please use Refunds functionality only in emergency cases.
Process a refund with items
Open “Orders” in navigation menu and open the specified order for refund.
Next few steps to maker a refund:
- Scroll order down to “Contents of the order” section
- Choose the items
- Click “Process a refund”
- Choose quantity of items
- Click “Complete a refund”
See the Success pop-up
If you need change the amount of refund click “Enter manually”
Process a refund without items
Open “Orders” in navigation menu and open the specified order for refund
Next few steps to maker a refund:
- Scroll order down to “Contents of the order” section
- Click “Process a refund”
- Fell the “refund amount”
- Click “Complete a refund”
See the Success pop-up
